Help Desk

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Help Desk / Privacy Policy

1) We may collect personal and activity data

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. If explicitly authorized by you, we may also access profile and other information from services like LinkedIn.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove this information.

2) This website may use the following cookies

Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Google Adwords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

Social sharing: On our blog we may use social sharing buttons for services including, but not limited to, Twitter, LinkedIn, Google+, and Facebook. These allow you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers and their databases and servers. These sites may also monitor your usage of these buttons, through the use of external tracking codes that are required to run the buttons on this website.

Remarketing: We may use 3rd party re-marketing tracking cookies, such as Facebook, Google Adwords, and Twitter tracking cookies. This means we will continue to show ads to you across the internet, specifically on Facebook, Google, Google Content Network (GCN), and Twitter. As always we respect your privacy and are not collecting any identifiable information through the use of any 3rd party remarketing system. The third-party vendors, including Facebook, Google, and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors use cookies to serve ads based on a user’s prior visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Automation: Our automation platform may track activity to help deliver a better user experience. We may use cookies on our web pages and in any communications. These cookies may be used to deliver data including, but not limited to, read receipts, personalized content, reminders, and notifications.

3) You can request to see or delete your personal data and opt out

You can contact us by email with requests to see or delete personally identifiable information we have stored, such as your name, address, email or phone number. The only way we would have this information is if you voluntarily provided it to us. On request, we can remove all record of you from our systems. We retain information no longer than needed for marketing or client servicing purposes. If you do not wish for us to collect any data, you may contact us to opt-out.

4) You control whether we share personal data with partners

With your permission, we may share personally identifiable information (such as name, address, email or phone) with trusted partners in order to provide you with requested offers or services. Under no circumstances will this information be shared with any advertisers or without permission.

5) We take diligent steps to protect personal information

We take precautionary steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt the transmission of data on all pages using SSL (Secure Sockets Layer). We encrypt any information you have provided that is important to your operations. As you know, no security or encryption method can be guaranteed to protect information from hackers or human error. Our company follows strict internal procedures to guard against such issues.

Information we collect may be stored or processed on computers located in any country we do business or operate data servers.

6) Special situations may require disclosure of your data

To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you via any contacts we have on file.

7) Other details

This privacy policy was last updated on 03/14/17. Our privacy policy may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website. If the change materially affects registered users, we will send a notice to you by email. If you have any questions or concerns about our privacy policies, please contact us.

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“…it’s not a compromise. Huddlco adds value to everything they touch. It’s about more than just outsourcing.”

Yvette Robeck – Business Development Director